Our team is committed to keeping our igloos sanitized and safe for every group that books with us. Each igloo is scheduled with staggered reservation slots to ensure groups arrive and exit at different times. We have also built in 30 minutes of cleaning and sanitation between each time block. There is a medical-grade air purifier in each igloo that is on during and in-between every reservation, and the igloos are thoroughly ventilated for proper air flow. We sanitize our tables and bar carts, as well as disinfect the furniture, blankets, and pillows with Microban 24-Hour Disinfectant Spray.

Each rental lasts 2 hours. We ask that your party arrive 10 minutes prior to your reservation time to check-in at the tasting room. This will give you more quality time in your igloo. We prefer that your entire party arrives before being seated in your igloo. This allows us to seat you all at once and limit the number of times the door to your igloo will need to be opened, thus keeping you warmer. All guests must check-in so IDs can be verified. BRING YOUR ID.

If your party shows up late for your reservation, we cannot extend the length of your rental. The igloos are generally booked back-to-back to allow as many guests to enjoy them as possible. As an example, if you show up 30 minutes late, your rental would be for 1 hour and 30 minutes instead of 2 hours. Partial refunds will not be issued for parties arriving late.

Each igloo seats up to 6 guests. It is lounge-style seating, so there is a conversation table, but no “dining” table. Think of it as sitting around a campfire and sharing food and drink, but with fewer mosquitos….and way cooler.

You would get major brownie points! Seriously! Message us at events@viandelvineyard.com if you need assistance planning a special igloo reservation.

No.

Due to the size of the igloos and limited space, they are not suitable for children. We require all igloo guests to be 18+.

No. Any guests found smoking, vaping, or the like will be asked to leave immediately along with their entire party, with no refund granted.

They are “heated,” but you will be sitting in an igloo, in the winter, in Missouri, separated from the cold winter by clear vinyl. Each igloo includes an electric heater and six (clean and sanitized for each guest) blankets that will take the edge off of the chill, but please come dressed for a winter activity. It may take a bit of time after the door is opened to reheat your igloo. The igloos also include small windows for ventilation if desired. Please come dressed in a few layers that you can adjust to your own individual comfort level. Any heater moved during your stay may result in a charge for damage to the shell or frame. If you require assistance with your heating unit, please push the server call button and ask for assistance.

In the case of extreme cold, blizzard, or dangerous icy conditions, we may need to cancel reservations to ensure the safety and comfort of igloo guests. In these cases, you will be notified via email or phone call about an option to reschedule your booking. We will make every attempt to make the cancellations well in advance of your reserved time but reserve the right to make cancellations in the case of emergent weather conditions at any time.

At Viandel Vineyard pets are always welcomed on the patio but are not allowed in the igloos.

The igloos are strong, engineered structures that are designed to withstand 50+ mph winds and 90+ pounds of static snow load. That being said, they are constructed of lightweight materials that can be damaged by impact, heat, or puncture. We ask that you take precaution when moving in the igloos and refrain from touching the walls or grabbing the frame. The igloos are inspected and cleaned after every igloo experience. Evidence of damage and/or missing items will result in a damage fee charged to the credit card used to make the reservation.

Absolutely! Each igloo comes equipped with a Bluetooth speaker and connectivity instructions. We do ask that you respect all igloo guests and keep the volume at a level suitable for your area.

All igloos guests are welcome to use the indoor restrooms in Viandel Vineyard. We recommend using the facilities before getting seated in your igloo to avoid unnecessary opening of your door.

Drink…Eat….Talk - all of our favorite things! But, with the igloos having a 12-foot diameter, your party should be comprised of the type of people who aren’t too weirded out inside a large elevator. Maybe bring a game? Just make sure that it doesn’t require a lot of table space.

No, if you would like to do a wine tasting, please indicate that on the igloo rental form. Plan to arrive at least 30 minutes prior to your igloo rental to complete your wine tasting.

No. Outside food and/or beverages are not allowed in the igloos. If you are celebrating something special (i.e. a birthday, anniversary, etc.), please contact us to discuss celebration options. If you or anyone in your group is caught with outside food and/or beverages, your entire party will be asked to leave and no refund given.

Each igloo rental is for 2 hours within a predetermined time block. This gives you enough time to finish any food or drink you ordered in advance. All food and beverage that is pre-ordered will be ready for you when arriving at your igloo. You may order more add-on food during your stay, but additional orders should be made in the first 45 minutes of your visit to give our staff ample time to prepare your food and you time to finish your items. We strongly recommend all food and beverages be ordered in advance. In the unlikely case that you do not finish in your 2-hour stay, we will do our best to accommodate your group inside the tasting room or on our heated patio by moving your food and drink indoors, depending on capacity. We strongly recommend planning ahead and finishing your food and drink inside your igloo, and of course, you are welcome to visit our tasting room after your igloo visit as well.

You may reschedule your reservation, without penalty, as long as it is more than 72 hours prior to your reservation. Cancellations will not be refunded the non-refundable igloo rental.

Yes, as long as it is 72-hours before your reservation start time and we have additional booking slots open, you may change your reservation.